Delivery information
Domestic (Lebanon) Delivery:
Delivery Time: Orders within Lebanon will be delivered within 2-3 working days.
Shipping Fee: Flat rate [Specify your shipping fee or indicate if it’s free for orders over a certain amount].
Tracking: Track your order in real-time through our website.
International Delivery:
Delivery Time: International orders outside Lebanon typically take 5-7 working days.
Shipping Fee: International shipping rates vary based on location. [Provide a link or tool for customers to calculate shipping costs].
Returns:
Return Period: Items can be returned within 10 days from the date of receipt.
Condition: To be eligible for a return, items must be unused and in the same condition as received.
Return Process: Contact our customer service at info@thevalleyofpaws.com to initiate a return. Please include your order number and reason for return.
Exchange/Refund:
We offer the option for a refund or exchange. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/exchange.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Exchanges will be processed promptly.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer service immediately with photos of the product and packaging. We will arrange for a replacement or refund.
